Here is the professional English version of the Exchange & Return Policy for NOX Scents, written in simple, clear, and customer-friendly language:

NOX Scents | Exchange & Return Policy

At NOX Scents, we want you to be completely satisfied with your fragrance. If you are not happy with your purchase, we offer a straightforward exchange and return process.

1. Return & Exchange Period

We gladly accept returns or exchanges for any perfume bottle within 30 days of purchase, provided the item is not damaged and has not been significantly used.

2. Condition of Returns

To be eligible for a refund or exchange, please ensure:

  • The perfume is returned in its original box.

  • All original packaging, including pouches and inserts, is included.

  • The bottle shows no signs of physical damage or excessive use.

3. Non-Refundable Items

Please note that the following items cannot be returned or refunded:

  • Sample Sets: Due to their nature, sample sets are non-refundable.

  • Promotional Deals: Items bought under “Buy 2, Get 1 Free” or similar bundle offers are non-refundable and non-exchangeable.

  • Individual Bottles from Packs: If you purchased a set or pack, the entire set must be returned together. Individual bottles from a pack cannot be returned separately.

4. How to Start a Return

  1. Notify Us: Please inform us about your return via WhatsApp at [Insert Your Number] or email us at noxscentspk@gmail.com.

  2. Shipping: Customers are responsible for shipping the product back to us via a traceable courier service at their own expense.

  3. Shipping Charges: Please note that original delivery charges are non-refundable.

5. Refund Process

Once we receive and inspect your returned item, your refund request will be processed within 7 working days.

6. Return Address

Please send all authorized returns to the following address: House# 540, Madan Pura, Faisalabad, Pakistan, 38000